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What to You Do When Things Go Wrong?

I’ve always believed that most jobs can be learned and executed well when everything is working the way it's intended. But what about when things go wrong? Something breaks, human error jeopardizes a service, mother nature causes havoc? When stress, panic, fear and the unknown all meet in the center. I think it’s at that time, when the rubber hit the road, and when the true measure of character is seen. Recently, our company encountered a huge glitch that simply was not in our control. Due to an emergency electrical problem next door to us (think smoldering bare electrical wires in an under-the-street service tunnel), the power to our building was shut off. What was supposed to be a two-hour

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