FREQUENTLY ASKED QUESTIONS
At Memories By Design, we craft digital legacies that honor a lifetime of love.
Frequently asked questions
How do we get the photos to you and the completed files back to us?
Our Instant Access website allows you to create your order, upload photos, and download the files once your order is complete.
How long does it take to send photos?
This will vary depending on your internet connection speed and how many photos you are sending. For example, with a fast connection, 25 photos can be sent in less than 10 minutes.
How long will the completed Tribute Video take to download?
This depends on your internet connection speed and the size of the video files. Typical download time is 15–30 minutes.
What if the funeral service is at a church or somewhere else?
The DVDs you create should be playable in any DVD player or computer, regardless of location. However, you should always double check the system requirements, if you are not familiar with them.
What equipment do we need to get started?
What other software do I need to create the Tribute Video?
Your scanner software & a DVD burning program are all you need.
What if we have technical problems or I’m not very tech savvy?
Don’t worry! We all need help with computers sometimes. Our technical support staff is available to help you with any issue. We can even Remote Desktop through your computer as well. Call us for assistance.
Where can I get DVD supplies?
We can drop ship blank DVDs and DVD covers to you at a modest cost. DVD labels can be purchased online. If you need to order supplies or need information on where to order, please give us a call.
Does Windows 10 work with Instant Access?
Windows 10 is now available, and with it comes a new default internet browser; Edge. Unfortunately, Edge does not work with our file uploader or downloader at this time. Meanwhile, Internet Explorer is still available in Windows 10 and still works great.
To find Internet Explorer in Windows 10: Type Internet in the Search box just to the right of the Start button. Internet Explorer will appear at the top of the results. You can then right click this icon and select either 'pin to task bar' or 'pin to start' so you will have it readily available for future use.
What kind of browser can I use with Instant Access?
Can I choose to use any music I want for my video?
The overriding answer is, no!
The music industry is very protective of its music, artists and community. Generally, there are four types of music licenses: Mechanical, Public Performance, Print Music and Synchronization (Sync). While each covers a particular usage, a synch license is an agreement between a music user and the owner of a copyrighted composition (song), that grants permission to mix the song with any sort of visual image (video, photos, slideshows, videogames, etc.)
For example: Whether you release a YouTube video or create a DVD of your band playing a Rolling Stones, Beach Boys or Frank Sinatra song, with you playing, even if you use only a portion of the song, you need a Synchronization License. A Sync License is required no matter how small a portion of the song you use.
There are some rare exceptions where a synchronization license is not required: You don't need a synchronization license for songs that you wrote yourself or songs that are in the public domain.
Memories By Design has an expansive Selections Library of Music (including contemporary options) available for your Life Story Video. Each is designed to accompany the family photos and video, creating a specific mood and ambiance.
How can I tell if the song I want to use, is available?
If you are not sure, Memories By Design will be happy to assist you. We can conduct a search for you, and, if the music is licensed and copyrighted, we can attempt to contact music publisher on your behalf, to request permission to use of this music. Honestly, this is a longshot but we have had success. If the music is public domain, we will happily assist you in attaining the very best quality available.